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Frequently Asked Questions
What is an open-box item?
Open-box items are products that have been returned by customers or used for display purposes. They are thoroughly inspected to ensure they are in like-new condition before being sold at a discounted price.
Are open-box items still in good condition?
Absolutely! Our team inspects all open-box items to ensure they are fully functional and free of any major defects. These items may have minor cosmetic imperfections that are not visible and perform like new.
Are open-box items a good option for designers and contractors?
Yes, open-box items provide a great opportunity for designers and contractors to purchase premium lighting at a fraction of the cost, making it perfect for budget-conscious projects without sacrificing quality.
What kind of discount can I expect on open-box items?
Open-box items are available at significantly reduced prices—sometimes up to 50% off—offering an exceptional value on premium lighting fixtures.
Do open-box items include all original parts and accessories?
Yes, all open-box items come with the original parts and accessories. If any parts are missing, we will clearly note this in the product description, and replacements may be available upon request.
Can I return or exchange an open-box item?
No, open-box items are not eligible for returns and exchanges. Please check our return policy for specific terms regarding the return period and conditions.